To our valued customer

East West is monitoring the situation regarding COVID-19 daily, as the long term safety and well-being of our team is our priority. At present, the risk of COVID-19 to East West is considered low and we have been developing contingency plans in the event that there are unexpected disruptions to testing and turnaround times.

With this in mind, our labs and offices will remain open until further notice to ensure that we can continue to offer our services.

As Covid-19 is evolving rapidly and changes may need to be made we will be communicating clearly to our customers of any disruptions that may occur in accordance with our contingency and continuity plans, which make up part of our NATA accreditation.

Our team have developed protocols including social distancing, self-containment, and good hygiene practices to minimise the risk of COVID-19 to our business.

During this time we have cancelled all face-to-face meetings with clients and other parties, opting for phone or other digital means. Also, unessential supplier, customer and visitor access to our office is restricted until further notice.

I would like to take this opportunity to thank you for your ongoing support and wish you well during these difficult times. Any questions please feel free to contact us at East West.

Best wishes and stay safe,

Stephanie Cameron

Operations Manager 23/03/2020